T&C’s

ACCEPTANCE OF TERMS

Your access to and use of www.biologiquerechercheuk.co.uk is subject exclusively to these terms and conditions. You will not use the website for any purpose that is unlawful or prohibited by these terms and conditions. By using the website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these terms and conditions, you must immediately stop using the website.

 

USE OF THE WEBSITE

To get in touch with the Biologique Recherche UK through our website, you must ensure that the details provided by you at any time are correct and complete. You must inform us immediately of any changes to the information that you provided us by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

 

SITE TERMS AND NOTICES

The information contained in this website is for general information purposes only. The information is provided by Aesthetic Brands (Distribution and Management) Limited t/a BR-UK and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

The contents of the website do not constitute advice and should not be relied upon in making or refraining from making any decision.

In no event we will be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

PRICING
Due to this tailored approach, Biologique Recherche worldwide does not publish product prices nor allow online purchases via the website; the correct products will be recommended directly to you by carefully selected partners who have been trained in the Biologique Recherche methodology, ensuring maximum results.

In order to give you a clear perception of the price range for each product, we have provided a Pricing Tier Structure for every product listed. It highlights the Pricing Tier each product falls into, from our Biologique Recherche Price Structure. Please visit this page for further information.

All prices are in UK Pounds and are inclusive of VAT at the current applicable rate.

 

RIGHT OF REFUSAL

Aesthetic Brands (Distribution and Management) Limited t/a BR-UK reserves the right to refuse service to any client for improper conduct. Inappropriate conduct or language during a service will result in the termination of service. We reserve the right to define inappropriate conduct or language.

 

ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an invoice, a despatch note and a mode of use. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. If you require any information concerning your order please email us at concierge@br-uk.co.uk quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

 

PAYMENT

We do not sell products online. However, if you made an enquiry using our customer form, by email or by phone to place an order with us, we will enter your data into our payment processing system for you.

Payment can be made by any of the following methods: Visa, MasterCard, Maestro and American Express. Payment will be debited and cleared from your account at the point at which your order is acknowledged. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. The cardholder’s billing address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Aesthetic Brands (Distribution and Management) Limited t/a BR-UK, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us.

Alternatively, you could also make payment by BACS transfer. In this case, we will still require your billing and delivery address.

Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

Charges to your debit or credit card will be shown as Aesthetic Brands (Distribution and Management) Ltd.

 

DELIVERY

Deliveries can only be made within the UK and Channel Islands. Not all of our delivery options are available to all areas of the UK and Channel Islands. As all our parcels require a signature upon delivery; we are unable to deliver to PO Box addresses. If you have a question about delivery outside of the UK and Channel Islands we will advise you to visit the international Biologique Recherche website.

  1. STANDARD UK MAINLAND DELIVERY: £5.00 (including VAT)
    Delivery within 3 working days after reception of acknowledgment email.
  2. STANDARD UK MAINLAND DELIVERY ON ALL ORDERS OVER £150: FREE
    Delivery within 3 working days after reception of acknowledgment email.
  3. STANDARD NON MAINLAND UK DELIVERY: ask for more information

Delivery within 3 working days after reception of acknowledgment email.

We deliver all our orders via courier, the courier company – currently DPD – may take a photograph of your front door, on your property, as proof of delivery.

Whenever referred to, working days exclude Saturday, Sunday and Bank holidays. Unfortunately factors, such as weather and traffic conditions as well as parcels going missing, occasionally prevent us from achieving this. We cannot accept liability for late delivery arising from conditions beyond our control.

Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item has been delivered, risk of damage to, or loss of, the item passes to you.

For security reasons all parcels must be signed for on receipt. If you will not be at home, you can provide us with an alternative delivery address where someone will be available to sign for your parcel.

 

INSPECTION

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection. Your statutory rights are not affected.

 

RETURNS, EXCHANGES AND REFUNDS

The returns policy is for goods purchased by email, over the telephone or by post. We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 working days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.

Should you wish to cancel your order and return any goods, please notify us within a period of 14 working days beginning with the day following the day of delivery to you, by informing us by email at concierge@br-uk.co.uk with the following information:

  • The invoice as an attachment and the order number
  • The products which are being exchanged/returned
  • The reason why the products aren’t suitable
  • Your contact details (phone number, email and address)
  • Whether you require an exchange or refund

Please note that postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Please ensure that your items are securely wrapped and send your return by Royal Mail Recorded Delivery to the following address:
Biologique Recherche
Returns Department
7.03, 1 Knightsbridge Green
London SW1X 7NE

Aesthetic Brands (Distribution and Management) Limited t/a BR-UK cannot be held responsible for returned goods that do not reach our Returns Department. We strongly recommend that you obtain a postage receipt from the Post Office with your tracking number. We are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.

Once we have processed your return our Returns Department will contact you by telephone or email. Refunds for valid claims will be made by the original payment method no later than 14 working days after we have received the goods. If, after sending your parcel back you have not been contacted by us, please kindly contact us on 0203 358 0020 Monday to Friday: 9am – 6pm in order for us to further investigate.

 

ACCURACY OF CONTENT

The packaging may vary from what is shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible products information that appear on the website. To the extent permitted by applicable law, Aesthetic Brands (Distribution and Management) Limited t/a BR-UK disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links to third party websites appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.

 

COPYRIGHT

The content of the www.biologiquerechercheuk.co.uk website is protected by copyright, trademarks, database and other intellectual property rights.

None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of Aesthetic Brands (Distribution and Management) Limited t/a BR-UK. This excludes the downloading, copying and/or printing of pages of the website for personal use only.

 

DISCLAIMERS AND LIMITATION OF LIABILITY

This website and any software are provided on an “as is” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, www.biologiquerechercheuk.co.uk will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the website.

www.biologiquerechercheuk.co.uk makes no warranty that the functionality of the website will be uninterrupted or error free, that defects will be corrected or that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

Nothing in these terms and conditions shall be construed so as to exclude or limit the liability of www.biologiquerechercheuk.co.uk for death or personal injury as a result of the negligence of www.biologiquerechercheuk.co.uk or that of its employees or agents.

 

INDEMNITY

You agree to indemnify and hold Aesthetic Brands (Distribution and Management) Limited t/a BR-UK and its employees harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against www.biologiquerechercheuk.co.uk that arise out of the content you submit, post or transmit via www.biologiquerechercheuk.co.uk, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of the terms and conditions.

 

GOVERNING LAW

These terms and conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

 

COMPANY DETAILS

www.biologiquerechercheuk.co.uk is a site operated by Aesthetic Brands (Distribution and Management) Limited t/a BR-UK. We are registered in England and Wales under company number 08106568. Our main trading address is 64, Pembroke Road, London W8 6NX. Our VAT number is 142179227.

 

BIOLOGIQUE RECHERCHE FEATURED IN THE PRESS:

Ⓒ 2017 BIOLOGIQUE RECHERCHE ALL RIGHTS RESERVED. ALL TRADEMARKS ACKNOWLEDGED.

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